Privacy Policy

Last updated: August 16, 2026

At HangWell, we respect your privacy and are committed to being transparent about how your personal information is collected, used, shared, and protected.

HangWell operates this online store and website, including the related content, features, products, tools, and services offered through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, make a purchase, interact with our Services, or communicate with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and Services.

We may collect the following categories of information:

Contact Information

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

Order and Transaction Information

This may include:

• Products purchased

• Products viewed or added to your cart

• Order history

• Returns

• Refunds

• Exchanges

• Cancellations

• Shipping and delivery information

• Transaction details

Payment Information

Payments are processed through Shopify and/or third-party payment providers.

Payment-related information necessary to complete your transaction may be collected and processed by those providers in accordance with their respective privacy policies and security practices.

Account Information

If customer accounts are available on our store, we may process information associated with your account, such as:

• Account credentials

• Preferences

• Saved information

• Account settings

• Order history

Communications With Us

If you contact us, we may collect information you provide in your message, including customer service inquiries, refund requests, return requests, product questions, or other communications.

Device and Usage Information

When you interact with our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Website interactions

• Pages viewed

• Products viewed

• Referring pages or websites

• Dates and times of visits

• Other technical identifiers

This information may be collected through cookies, pixels, tags, and similar technologies.

How We Collect Personal Information

We may collect personal information from several sources.

Directly From You

For example, when you:

• Place an order

• Contact customer support

• Request a return or refund

• Subscribe to marketing communications

• Create an account

• Submit information through our website

Automatically

Certain information may be collected automatically when you visit or interact with our website through cookies and similar technologies.

From Shopify and Service Providers

We may receive or process information through Shopify and other companies that help us operate our business, including payment processors, shipping providers, fulfillment partners, analytics providers, customer support tools, and marketing platforms.

From Advertising and Marketing Partners

Where permitted by applicable law and depending on the services we use, we may receive information from advertising platforms or marketing partners to measure advertising performance, understand customer interactions, or provide more relevant advertising.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Our Services

We may use your information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations

• Provide shipping updates

• Handle returns and refunds

• Provide customer support

• Manage customer accounts

• Respond to questions and requests

Improving Our Store

We may use information to understand how customers use our website and to improve:

• Website functionality

• Product selection

• Customer experience

• Store performance

• Marketing effectiveness

Marketing and Advertising

Subject to applicable law, we may use personal information to:

• Send promotional emails

• Provide special offers

• Measure advertising performance

• Show advertisements that may be more relevant to you

• Understand how customers interact with our advertisements and website

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in those messages.

You may still receive non-promotional communications relating to purchases, orders, returns, refunds, security, or customer service.

Security and Fraud Prevention

We may process information to:

• Protect our customers

• Prevent fraudulent transactions

• Detect suspicious or unauthorized activity

• Protect our website and Services

• Protect our legal rights

Legal and Regulatory Purposes

We may process personal information when reasonably necessary to:

• Comply with applicable laws

• Respond to lawful government requests

• Respond to court orders or legal processes

• Enforce our policies and agreements

• Establish, exercise, or defend legal claims

Cookies and Similar Technologies

Our website and the services provided through Shopify may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly

• Remember customer preferences

• Maintain shopping cart functionality

• Understand website usage

• Analyze website performance

• Measure marketing campaigns

• Prevent fraud

• Support personalized advertising where permitted

Depending on your location, you may be provided with options to manage certain cookie and privacy preferences through our website.

Your browser may also allow you to block or delete cookies, although doing so may affect certain website functions.

How We Share Personal Information

We may share personal information when reasonably necessary to operate our business and provide the Services.

Shopify

Our store is hosted and powered by Shopify.

Shopify processes certain personal information to operate, protect, improve, and provide its ecommerce platform and related services.

Service Providers

We may share information with companies that provide services on our behalf, including:

• Payment processing

• Order fulfillment

• Shipping and logistics

• Cloud hosting

• Website functionality

• Analytics

• Customer support

• Fraud prevention

• Marketing services

These companies may process information as necessary to provide their services.

Fulfillment and Shipping Partners

Because we use third-party suppliers and fulfillment partners to fulfill certain orders, relevant customer information may be provided to those partners when necessary to process, ship, and deliver an order.

This may include your:

• Name

• Shipping address

• Phone number, when required for delivery

• Order information

Advertising and Marketing Partners

Depending on the marketing services we use and your location, certain information regarding your interactions with our website may be shared with advertising or marketing partners.

Where required by applicable privacy laws, you may have the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Legal Requirements

We may disclose information if reasonably necessary to:

• Comply with applicable laws

• Respond to lawful requests

• Protect our rights or property

• Prevent fraud or illegal activities

• Protect customers or other individuals

Business Transactions

If HangWell is involved in a merger, acquisition, sale, restructuring, financing, bankruptcy, or transfer of business assets, personal information may be transferred as part of that transaction where permitted by law.

Targeted Advertising and Data Sharing Choices

Depending on where you live and the technologies used by our store, applicable privacy laws may provide you with the right to opt out of certain uses or disclosures of personal information for:

• Targeted advertising

• Cross-context behavioral advertising

• Sale of personal information

• Sharing of personal information

Where these rights apply, you may exercise them through the Data Sharing Opt-Out or privacy preferences option available through our store, or by contacting us.

Where required by applicable law and supported by our website, recognized opt-out preference signals may also be processed.

Relationship With Shopify

HangWell uses Shopify to provide and operate our ecommerce Services.

Information you provide through our website may be processed by Shopify and other service providers necessary to operate the store, process transactions, provide security, improve services, or provide functionality requested by you.

Some information may be processed in countries other than the country in which you reside.

Shopify may also process certain information as an independent controller for purposes described in its own privacy documentation.

Your rights regarding information independently processed by Shopify may be exercised directly with Shopify where applicable.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, applications, or other online services.

We do not control the privacy, security, content, or practices of websites or services operated by third parties.

If you visit a third-party website, we recommend reviewing its privacy policy and terms before providing personal information.

Our inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

Children's Privacy

Our Services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us in a manner that is not permitted by applicable law, please contact us at:

ivanmora131219@gmail.com

We will review the request and take appropriate action where required.

Data Security

We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.

Please avoid sending highly sensitive information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and maintaining orders

• Providing customer service

• Maintaining business and transaction records

• Preventing fraud

• Resolving disputes

• Enforcing agreements

• Complying with legal, tax, accounting, or regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request information about personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information.

Legal or operational exceptions may apply.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to request a copy of certain personal information in a portable format.

Right to Opt Out

Where applicable, you may have the right to opt out of certain:

• Sales of personal information

• Sharing of personal information

• Targeted advertising

• Cross-context behavioral advertising

Right to Withdraw Consent

Where processing is based on your consent, you may have the right to withdraw that consent.

Withdrawal does not affect processing that lawfully occurred before the withdrawal.

Right to Restrict or Object to Processing

Customers in certain jurisdictions may have the right to object to or request restrictions on certain types of personal information processing.

Exercising Your Privacy Rights

To submit a privacy request, contact us at:

ivanmora131219@gmail.com

Please provide enough information for us to understand and process your request.

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may also use an authorized agent to submit certain requests on your behalf.

We will not discriminate against you for exercising privacy rights provided by applicable law.

European Economic Area and United Kingdom

If you reside in the European Economic Area or the United Kingdom, applicable data protection laws may provide additional rights regarding your personal information.

Depending on the circumstances, these may include rights to:

• Access your personal information

• Correct inaccurate personal information

• Delete personal information

• Restrict certain processing

• Object to certain processing

• Receive certain information in a portable format

• Withdraw consent where consent is the legal basis for processing

• Lodge a complaint with an appropriate data protection authority

International Data Transfers

Our Services are provided using Shopify and other third-party service providers that may operate internationally.

As a result, personal information may be transferred, stored, or processed outside the country or region where you live.

Where required by applicable law, appropriate legal mechanisms may be used to protect personal information transferred internationally.

Complaints

If you have questions or concerns about how your personal information is handled, please contact us first at:

ivanmora131219@gmail.com

Depending on where you live, you may also have the right to submit a complaint to the applicable privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business

• Changes to our Services

• Changes to technologies we use

• Operational changes

• Legal or regulatory requirements

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.

Where required by applicable law, we may also provide additional notice regarding material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

HangWell

Email: ivanmora131219@gmail.com

Location: Coatepec, Veracruz, Mexico

For purposes of applicable data protection laws, where HangWell is responsible for determining the purposes and means of processing your personal information, HangWell acts as the data controller or equivalent responsible entity.