Política de reembolso
Return & Refund Policy
At HangWell, we want you to feel confident with your purchase. That’s why we offer a 90-Day Money-Back Guarantee on eligible orders.
Please review the policy below to understand how returns, refunds, damaged items, cancellations, and other order issues are handled.
90-Day Return Policy
You have 90 days from the date your order is delivered to request a return.
To be eligible for a return, the item must be returned in substantially the same condition in which it was received. The product may be opened and reasonably inspected, but it must not show excessive use, intentional damage, or damage caused by misuse.
Whenever possible, please keep the original packaging.
Proof of purchase or your order number may be required to process your return.
How to Start a Return
To request a return, contact us at:
Please include:
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Your full name
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Order number
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Email address used for the purchase
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Reason for the return
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Photos or videos if the item arrived damaged, defective, or incorrect
Do not send your product back before contacting us.
If your return is approved, we will provide the appropriate return instructions and, when applicable, the return address.
Products returned without prior authorization may not be accepted.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the product, return shipping costs are the customer's responsibility, unless otherwise stated.
If your product arrived damaged, defective, or incorrect due to an error on our part, we will work with you to provide an appropriate solution at no additional cost to you.
Depending on the circumstances, this may include a replacement, refund, or other appropriate resolution.
We do not charge a restocking fee for approved returns.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at ivanmora131219@gmail.com.
Please include your order number and clear photos or videos showing the issue.
Once we review the information provided, we may offer:
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A replacement
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A full or partial refund
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Another appropriate solution
In some cases, we may not require the damaged or defective item to be returned.
This will be determined on a case-by-case basis.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
90-Day Money-Back Guarantee
Eligible purchases are protected by our 90-Day Money-Back Guarantee, beginning on the date the order is delivered.
If you are not satisfied with your purchase, contact us within the 90-day period to request a return.
Return shipping for returns based solely on preference or change of mind is generally the responsibility of the customer.
Products that have been intentionally damaged, excessively used, altered, or damaged through improper use may not qualify for the guarantee.
Nothing in this guarantee limits any consumer rights that cannot legally be excluded.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at ivanmora131219@gmail.com.
We will make every reasonable effort to accommodate your request.
However, once an order has entered processing or has been shipped, we may be unable to cancel or modify it.
If your order has already shipped, you may request a return after receiving it in accordance with this Return & Refund Policy.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the order needs to be shipped again.
Lost or Missing Packages
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us at ivanmora131219@gmail.com.
We will review the shipment information and work with the shipping carrier or fulfillment partner when appropriate.
If the package is confirmed to have been lost in transit before successful delivery, we will provide an appropriate resolution, which may include a replacement or refund.
Packages Marked as Delivered
If your tracking information indicates that your package was delivered but you cannot locate it, please first:
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Check around your property and delivery location.
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Ask household members or neighbors who may have received it.
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Check with the shipping carrier when applicable.
If you still cannot locate your order, contact us at ivanmora131219@gmail.com and we will assist you in reviewing the shipment.
A carrier's “Delivered” status does not automatically determine the outcome of a claim; each case will be reviewed based on the available delivery information and applicable consumer rights.
Exchanges
We currently recommend returning the original item and placing a new order for the desired item once the return has been approved.
If you received the wrong item due to an error on our part, please contact us so we can resolve the issue.
Non-Returnable Items
Certain items may not qualify for return, including:
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Gift cards
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Personalized or custom-made products
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Products intentionally damaged or altered by the customer
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Products damaged through misuse or improper handling
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Items that cannot legally be returned
If you have questions about whether your item qualifies for a return, contact us before sending it back.
Sale and Promotional Items
Products purchased during a sale or promotion are still eligible for our standard return policy unless the product was clearly identified as final sale before purchase or applicable law requires otherwise.
Shipping Delays
Delivery estimates provided on our website are estimates unless expressly stated otherwise.
If we become aware that an order cannot be shipped within the timeframe promised at the time of purchase, we will handle the order in accordance with applicable consumer protection requirements, including providing any required delay notice, cancellation option, or refund.
European Union Customers
If an order is shipped to a consumer in the European Union, applicable EU consumer protection laws apply.
For qualifying distance purchases, EU consumers generally have the right to withdraw from the purchase within 14 days after delivery without providing a reason, subject to applicable exceptions.
Where required by law, customers will also be provided with an appropriate electronic method to exercise their right of withdrawal.
Nothing in this policy is intended to restrict any mandatory rights provided to consumers under applicable European Union or local law.
Refunds for Shipping Costs
If a return is caused by a defective, damaged, incorrect, or otherwise non-conforming product for which we are responsible, any refund or shipping-cost reimbursement required by applicable law will be provided.
For voluntary returns based solely on a change of mind, return shipping costs are generally the customer's responsibility.
Fraudulent or Abusive Returns
We reserve the right to investigate return or refund requests that show evidence of fraud, abuse, intentional product damage, or manipulation of the return process.
This provision does not limit any rights customers have under applicable consumer protection laws.
Contact Us
For questions regarding returns, refunds, damaged products, cancellations, or your order, contact us at:
We will work with you to resolve your issue as quickly and fairly as possible.
Last updated: August 16, 2026